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Frequently Asked Questions

Welcome to our FAQs page, designed to provide quick answers to common questions and help you enjoy a seamless stay.

Here you’ll find clear and concise information about bookings, check-in and check-out, resort facilities, services, and more. If you need further assistance, our team is always ready to help.

What time is check‑in and check‑out?

Does the hotel have Wi‑Fi?

Are laundry facilities available?

Is there a gym onsite?

What dining options are nearby?

Where is the nearest supermarket or convenience store?

What are the reception opening hours?

Is parking available at the hotel?

Is there a swimming pool?

Does the hotel offer bicycle hire?

Does the hotel have meeting facilities?

Who do I contact in case of emergency?

How far is the hotel from Brisbane Airport?

We felt very welcome from the time we walked in the door. The hotel was very clean and comfortable. The room was spacious with a lovely outlook from the balcony. We would stay again! The bathroom was clean. There was water available and a couple of delicious cookies! - Tim and Melissa M

Very comfortable stay, friendly staff that couldn’t do enough for you. Older style rooms but they were immaculately clean! Bathroom spotless and bed very comfortable. Perfect location for a night out in the valley, will definitely stay again - Melissa M

It’s the only place I stay when I travel to this part of Brisbane. The rooms are clean and the facilities are great. The location is excellent. The owner/manager Chris is always very friendly and obliging. - stephen lampard

This is a great hotel, reasonably priced, Chris was a fantastic host. The room was cosy, but everything we required for the night. The continental breakfast was sufficient for our needs. The balcony was quite large with a dining setting, which we didn't end up using. - MikeStan65

Great little hotel with very friendly staff. Loved the location with easy access to Story bridge, the ferry and great waking & cycling tracks. The free bike hire was a bonus and the bikes were very comfortable and well maintained. Would definitely stay here again. - Naomi M

We stayed for I night as a stopover. Our room was spacious and well laid out and we enjoyed the balcony with a nice view. The location was really convenient with an easy trip to the CBD on the free bus shuttle and a great pub opposite plus the parking underneath was great. - Peter C