Il Mondo Hotel

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

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We felt very welcome from the time we walked in the door. The hotel was very clean and comfortable. The room was spacious with a lovely outlook from the balcony. We would stay again! The bathroom was clean. There was water available and a couple of delicious cookies! - Tim and Melissa M

Very comfortable stay, friendly staff that couldn’t do enough for you. Older style rooms but they were immaculately clean! Bathroom spotless and bed very comfortable. Perfect location for a night out in the valley, will definitely stay again - Melissa M

It’s the only place I stay when I travel to this part of Brisbane. The rooms are clean and the facilities are great. The location is excellent. The owner/manager Chris is always very friendly and obliging. - stephen lampard

This is a great hotel, reasonably priced, Chris was a fantastic host. The room was cosy, but everything we required for the night. The continental breakfast was sufficient for our needs. The balcony was quite large with a dining setting, which we didn't end up using. - MikeStan65

Great little hotel with very friendly staff. Loved the location with easy access to Story bridge, the ferry and great waking & cycling tracks. The free bike hire was a bonus and the bikes were very comfortable and well maintained. Would definitely stay here again. - Naomi M

We stayed for I night as a stopover. Our room was spacious and well laid out and we enjoyed the balcony with a nice view. The location was really convenient with an easy trip to the CBD on the free bus shuttle and a great pub opposite plus the parking underneath was great. - Peter C